FAQ
Welcome to our FAQ section! Here you'll find answers to your questions about our website, the Raz Vape brand, and ordering. We hope our guide helps answer your questions.
FAQ About Website
Do you support orders from overseas?
No, we only ship within the United States, excluding Hawaii and Alaska.
What is the shipping time?
We ship Monday through Friday. After you place your order, we will process it within 24-72 hours (excluding weekends and holidays). After shipment, you will receive an email with tracking information. You can also track your order here.
Which shipping method do you use?
We use USPS for shipping.
How long does it take for my order to arrive?
Based on our shipping experience, under normal circumstances, it will arrive within 3-8 business days. A very small number of orders from distant locations may arrive within 12 business days.
FAQ About After-sales Service
What should I do if I receive a defective product?
We take after-sales service very seriously. If you place an order through our website and find a quality issue with the product upon receipt, we will process a refund or reship it to you.
You can contact us using the email address below:
Email: service@raz-vaping.com
What if I want to change the product in my order or get a refund?
If your order has not yet been shipped, we accept refund requests or product replacements. Please contact us by email, and we will respond as soon as possible.
Email: service@raz-vaping.com
FAQ About Raz Vape
What is Raz Vape's background?
Raz Vape is a company specializing in disposable e-cigarette products, primarily targeting the US market. From the TN9000 to the latest RX50K, their products are widely popular with consumers.
Is Raz Vape an American brand?
Yes, Raz Vape focuses on the US market and is an American e-cigarette brand.